Support

Support

Need help with TrackEat? This page covers the most common questions and how to reach us. We’re happy to help you get the most out of tracking your food, calories, macros, and weight.

Get in Touch

The fastest way to get help is to email us at support@trackeat.net. We usually reply within a few business days. Telling us your device model and iOS version helps us resolve issues faster.

Account & Sign-In

You can sign up with your email address or with Sign in with Apple. If you forgot your password, use the “Forgot password” link on the sign-in screen to receive a reset email — check your spam folder if it doesn’t arrive within a few minutes.

Subscriptions & Billing

TrackEat is free to start; some features require a Pro subscription sold through Apple. You can manage, upgrade, or cancel your subscription at any time in your Apple ID subscription settings (on your iPhone: Settings → your name → Subscriptions). Refund requests are handled by Apple.

Your Data & Account Deletion

You can edit or delete your food and weight entries at any time. To delete your account and its associated data, open your profile settings in the app and choose to delete your account. For details on how we handle your information, see our Privacy Policy.

Logging & AI Features

You can log meals by photo, barcode, nutrition label, or search. AI photo recognition and portion estimates are approximate — you can always review and adjust the calories and macros before saving. Nutrition values are estimates and are not medical or dietary advice.

Feedback & Bug Reports

Found a bug or have an idea for a feature? Email us a short description and, if you can, a screenshot along with your device model and iOS version. Your feedback directly shapes what we build next.